Instructions for Sparkasse ATMs
You can request a new online banking PIN directly at your Sparkasse's ATM. The only requirement is that you know your login name. Follow the instructions and request your new PIN step by step at your nearest ATM.
Note: The procedure is shown as an example and may vary slightly.
Instructions for Sparkasse ATMs
Here you will learn step by step how to unlock your blocked online banking access at over 22,000 Sparkasse ATMs of the Sparkasse financial group – also at your local ATM. The prerequisite: You know your login name.
Note: The procedure is shown as an example and may vary slightly.
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Do you need help with your online banking? Simply use our clear step-by-step instructions.
Once you have received both letters, proceed as follows
The two letters will be sent on different dates. Once both of them have arrived, you will first need to set up your S-pushTAN-App again.
To do so, follow the instructions under “Set up S-pushTAN-App again – after reinstall“. When you are setting up the app again, you will be asked to enter your username and initial PIN from the registration letter and to change the initial PIN immediately for security reasons.
Once that’s done, you will be able to log into online banking with your username and the new PIN.